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Shipping Policy

As a valued TorchStar customer, we want to provide you with information about our shipping procedure and information. We promise to ship items you order that are in stock within 2 business days. Most packages are shipped by U.S. Postal Office and FedEx. Please take your time to review these contents before placing order!

General shipping information

Our products are shipped from Los Angeles, California, Monday to Friday, except for the following holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, and all US Postal Office holidays.

Shipping Procedure

We print our shipping labels in advance of shipping our items, so you may receive an email with your tracking number up to a day in advance of the item physically shipping out. For an estimated delivery date for your order, please log in to your account and check the order page to see your expected delivery window.  Currently, we partner with FedEx and the USPS to provide you with the most cost-effective shipping solutions for our orders. Please be informed that your mail may be delivered on weekends. You can continue tracking the item at www.fedex.com by the FedEx tracking number provided.

For USPS packages, there is sometimes a delay of 24 to 48 hours after a package is handed off to the Post Office before the tracking system updates with new tracking information. This generally will not cause delays in the actual delivery of the package.   You can track your item at www.usps.com.

Out-of-stock Items

We promise to ship items you order that are in stock within 2 business days. In the event that one or more items in your order is out of stock, we will notify you by email or by phone and you will be able to choose between immediately shipping the available items, or waiting for all items to be shipped  together. You will also receive a notification when back-ordered products are shipped out.

Cancel Order

You can cancel your order without being charged for anything if the package is still held in our warehouse. Once the package left the warehouse and in transit, you can reject the package upon delivery if you want to cancel your order. We will issue refund to your account once the package is returned to our warehouse. Under these circumstances, the original sipping cost and other charge may apply.