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This policy applied to all merchandise purchased from TorchStar. Please read before initiating a return.

Step1. RMA Request

All returns and exchanges must be accompanied by a return merchandise authorization number (RMA#). To obtain a RMA#, please e-mail us at: info@torchstar.us or call us at 800-990-7688. Be sure to include your order number on all correspondence. Our representatives will review your request and issue the RMA# per our return policy. Please mark RMA# on the return shipping label or shipping box.

--Shortage shipment /damaged shipment/defective on arrival

Please note any damage or shortage upon delivery and notify us within 3 business days. Failure to do so within 3 days will result in your request being denied. Please do not throw away any component in the original package. We will replace or refund the purchase value of the damaged item(s) at your option. Customer is responsible to provide necessary proof to make a claim with the carrier, such as a picture of wrong shipment or damaged package. Defective on arrival product must be returned unused in its original box with all accessories with 14 days.

-- Returns

You have up to 14 calendar days from the time you receive your item(s) to initiate a return. After you obtain a RMA #, you must return the product to our warehouse within 14 calendar days after the issuance of the RMA#. If the return I initiated due to reasons other than our fault, you will need to pay for the return shipping cost. Modified, damaged products and items that have missing accessories are not returnable, such as cut strip light.

--Replacement

All items purchased from our store are accompanied by a one-year manufacturer warranty*. If the product is covered by the warranty and falls within 30 days of receipt, we will provide prepaid shipping label and replace the product for you after the original product(s) is received; If the product is covered by the warranty and falls after 30 days of receipt, you will need to return the product(s) at your cost but we will replace them for you for free once product(s) is received.

*Exceptions apply. In case the product has been misused or damaged due to mishandling by the customer the warranty will be void. Please visit our website for details.

Step2. Ship the product(s) back to our warehouse

We are not responsible for products returned without RMA # or shipments prior to their arrival at our warehouses. For proof of delivery, we recommend that you return items via carriers that can provide a shipment tracking number. Keep the tracking information if possible.

Step3. Refunds & Exchange (eligible for orders returned within 30 days of receipt)

We provide a 30 Day Money-Back-Guarantee on all of our purchases. In the unlikely event there is an issue with your order, contact us and we will be happy to take care of you. A refund will be issued after we receive your item(s) at our warehouse, and complete our return inspection process. The original shipping cost is non-refundable. A 10% restocking fee will be deducted from the total refund amount, unless the return is a result of our error*. Shipments outside the U.S. are subject to a 20% restocking fee. If you purchased a product that you wish to exchange for an alternative, you can return the item for a refund and simply place a new order for the desired item.

*Exceptions apply.